We are proud to offer international shipping services that currently operate in over 200 countries and
islands world wide. Nothing means more to us than bringing our customers great value and service. We
will continue to grow to meet the needs of all our customers, delivering a service beyond all
expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China, USA, UK and Canada, France, Spain will be shipped by ePacket or
EMS depending on the weight and size of the product. Packages shipped from our US warehouse are
shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some
locations we are unable to ship to. If you happen to be located in one of those countries we will contact
you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products,
you consent that one or more packages may be shipped to you and may get custom fees when they
arrive to your country.
How long does shipping take?
Location
United States
Canada, Europe
Australia, New Zealand
Website:
*Estimated Shipping Time
10-20 Business days
10-20 Business days
10-30 Business days Mexico, Central America, South America 15-30 Business days
*This doesn’t include our 1-3 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you
haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the
system. If your order was placed more than 5 business days ago and there is still no information on your
tracking number, please contact us at Info@ikitchencart.com.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if
you’ve specified combined shipping.
If you have any other questions, please contact us at Info@ikitchencart.com and we will do our best to
help you out.